Hello,
Kreloses is Malaysia's leading clinic management platform for vet clinics, animal medical centers, and hospitals. We also serve customers in the physiotherapy, chiropractor, dental, and similar industries across Malaysia, Indonesia, and the Philippines.
We have an exciting opportunity for you to join our dedicated team as a Junior Customer Support. You will play a vital role in ensuring customer satisfaction by promptly addressing inquiries, resolving issues, and going the extra mile to exceed expectations. We believe in building lasting relationships with our customers, and your friendly and empathetic approach will be instrumental in achieving that.
If you are a motivated individual with a genuine passion for helping customers, possess excellent problem-solving skills, and thrive in a customer-centric environment, we invite you to join our team. In return, we offer a supportive and inclusive work culture, opportunities for professional growth, and the chance to make a real impact in the lives of our customers.
This is a full-time work-from-home position.
Responsibilities:
- Respond to support tickets in a timely and professional manner using Kreloses internal support tool.
- Help customers to troubleshoot and resolve any issues they are facing with our software via online tickets or Zoom calls.
- Diagnose technical issues, guide users through steps to fix problems, replicate bugs and escalate complex issues to higher-level support or product team.
- Understand the software product inside and out, and stay up-to-date with new features and updates.
- Collaborate with other teams to share customer insights.
- Create and update support materials, such as tutorials.
- Provide support to the team by undertaking additional tasks as necessary.
Qualifications:
- 1-3 years of professional work experience as a technical support representative / customer support / help desk technician.
- A bachelor's degree in communications or in any technical field.
- Fluency in English and Bahasa Malaysia.
- Prepared home-office setup (have a computer plus high-speed internet - 30 Mbps and above).
- Availability: Monday-Friday, 9:30 AM - 6:30 PM.
- You will be required to be available for 4 hours on one Saturday each month, for which you will be compensated at 2 times your rate.
Bonus point if:
- You have experience in IT, SaaS, or the medical industry.
- You have a pet or care about animal welfare.
- You can start sooner.
If you think you're suited for this role, apply now and become a valuable member of our customer support family.
** If you can start immediately, we will prioritize your application. **
Job Type: Full-time
Salary: Php30,000.00 - Php35,000.00 per month
Benefits:
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- How many years of experience do you have in customer support/technical support?
- What methods do you typically use to explain complex software functions to non-technical customers?
- Can you describe a time when you handled a particularly difficult customer support issue? What was the issue and how did you resolve it?
- What is your internet connection's download and upload speed?
- Do you have your own PC/laptop? If yes, what are the specifications (CPU, RAM, HDDISK, Monitor Resolution)?
- When is your soonest start date?
- What is the reason for leaving your current role?
Expected Start Date: 07/10/2023
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