$ads={1}
About the job
As Contract & Resource Management (CRM) Analyst at TCS:
You will support the client sales team in pursuing sales deals through timely and quality execution of contract creation & amendments. You will proactively engage with the sales team to perform contract validations and identify and solve issues including third-party dependencies.
You will also manage the resources such as documents & personnel using various systems as per client’s business requirements while providing an effective service on behalf of TCS to client’s legal and statutory requirements, agreed company processes and Service Level Agreements.
This is how you will make an Impact:
- Handle the contract creation or amendment activities including but not limited to commercial, public sector and subcontractors’ contracts.
- Populate a draft contract using provided templates, work through approvals, review it with the seller and make updates as needed.
- Initiate contract validations (pre and post signature) and Facilitate signature and purchase order (PO) check.
- Track deals – Monitor and drive sales and deal stages.
- Confirm contract setup is complete and monitor the contract set up in the systems.
- Communicate status of in-flight deals through weekly contract status report.
- Support activities by accessing contracts & other documents through the designated client tool.
- Request prioritization to the validation team for urgent contracts.
- Resolve suspended resource requests with the Resource Manager or Domain Solution Architect
- To coordinate with the customer stakeholder & resolve resource management queries.
- Handle requests in customer provided applications as per standard operating procedure (SOP) and preform related amendments.
- Prepare Reports and analytics as per customer requirement and maintain queue hygiene.
- Ensure all queues reflect volumes at close of day for respective stakeholders.
- Handle project update activities at pre and post signature stages.
- To follow ups with the requestor to fulfill incoming requests.
- Support Central Hiring Administration through end-to-end administrative tasks; position Control Number (PCN) Lifecycle management, accept new requests, assign a PCN from the pool of numbers provided by Finance and create a requisition for the Global Talent Acquisition team to start the hiring process.
Other responsibilities Include:
- Onsite and offshore knowledge transfer (KT) with client/client suppliers.
- Demonstrate and embrace a client-oriented approach and adhere to customer wise contractual commitments (SLAs/ KPIs)
- Participate in client or potential client related events or calls as needed.
- Identify and propose standardization and improvement opportunities wherever possible.
Some of the benefits you will enjoy:
- TCS has been delivering services from Hungary since 2001, making us the perfect choice offering stability.
- We provide a wide range of benefits, including a market-leading comprehensive private health care package.
- We offer extensive self-development opportunities: our colleagues have many training possibilities for personal and professional growth.
- At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
- You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
- You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
- An attractive compensation package.
Check if you are a good fit:
- Business proficiency in Dutch and English language.
- Work experience in Contract, Resource management & customer relationship services
- Professional knowledge of MS Office 365 tools (Outlook, MS Teams, Word, Excel, and PowerPoint).
- Educational background in Marketing, Ecommerce or Sales
- Familiarity with working in a multi-stakeholder and outcome driven environment
- Attention to details, agility, quality of deliverables and ability to meet deadlines.
About your contract:
- Type: full time, indefinite.
- Working hours: 40 hours/week, office hours (hybrid).
- Legal requirements: You need to be currently eligible to work in Hungary.
About your application:
Our data protection policy is as follows: http://on.tcs.com/hungaryprivacynotice
“Please only include in your CV information that is relevant for your application to this role."
Our recruitment team will carefully review all applications and will connect with those applicants that meet our current requirements.
Job Types: Full-time, New-Grad
Application Question(s):
- Do you have Valid work permit in Europe?
- Are you open to start at September 2023?
- Are you fluent both written & spoken in English and Dutch?
Application Deadline: 31/08/2023
Expected Start Date: 20/08/2023
